Shipping & Refund Policy

SHIPPING POLICY

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

·         We offer FREE Shipping (specified on the Product detail page) only on selected products ordered through www.krishnastationerychennai.com

·         Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

·         We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers.

·         We ship on all week days (Monday to Saturday), excluding public holidays.

·         To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

·         While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

·         If you believe that the products is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package or log on to Submit Ticket, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

·         You may track the shipping status of your order on our website, by clicking at Track your Order section.

·         Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

 

REFUND POLICY

Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

Products/Items should be UNUSED.

Products should be returned in their original packaging along with the original price tags, labels and invoices.

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

We will process the refund after receipt of the product by Krishna Agencies or its business partner. Refund will be processed based on the mode of payment of the order

·         Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

·         Orders paid by net banking accounts will be credited back to bank account.

·         For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

For orders placed through Gift Certificates / Vouchers of Krishna Agencies, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.